Store Policy

Customer Care

Store Policy

Welcome to Gemstone Jewelry & Global Treasures

We are committed to providing high-quality jewellery and exceptional customer service. Please review our store policies below.

Product Quality:

All of our jewellery is crafted with care using high-quality materials. We ensure that every piece meets our strict quality standards before shipping.

Payment Methods:

We accept major credit cards through PayPal, and other secure payment gateways. Full payment is required at the time of purchase, PayPal offer pay in 4

Custom Orders:

Custom or personalized jewellery orders require full payment upfront.
Custom orders cannot be cancelled, returned, or exchanged unless there is a defect in craftsmanship.

Price Adjustments:

We do not offer price adjustments once an order is placed. Sale prices are valid during the specified promotion period only.

Gift Cards:

Gift cards are available for purchase and are non-refundable.
They can only be redeemed at our store or online and do not expire.

We value your privacy and will never share or sell your personal information. Please refer to our full Privacy Policy for more details.

Customer Support:

Our team is available to assist with any questions or concerns. Please reach out to us via our Contact Us Form or by phone during business hours.

We appreciate your business and look forward to helping you find the perfect piece of jewellery.

Privacy & Safety

At Gemstone Jewellery & Global Treasures, we respect and protect your privacy. This policy outlines how we collect, use, and safeguard your personal information when you shop with us.

Information We Collect:

Personal Information: When you place an order or create an account, we collect personal details such as your name, email address, shipping address, and payment information.
Non-Personal Information: We may collect non-personal data such as browser type, device information, and website usage statistics through cookies and analytics tools.

How We Use Your Information:

To process and fulfill orders, including shipping and order confirmation.
To communicate with you about your order, promotions, or updates.
To improve our website and customer service by analyzing user activity and preferences.
For legal compliance purposes, if required.

Data Security: We implement industry-standard security measures to protect your personal information. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

Sharing Your Information:

We do not sell, trade, or rent your personal information to third parties.
We may share your information with trusted service providers (e.g., payment processors, shipping carriers) to complete your transaction.
In cases of legal obligations, we may be required to disclose your information.

Cookies and Tracking:

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track site activity. You can modify your browser settings to refuse cookies, though some features may not function as intended.

Your Rights:

You have the right to access, update, or delete your personal information.
You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any email communication.

Changes to This Policy:

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.

Payment Methods